Frequently Asked Questions (FAQ)
🌿 About the Products & Safety
Q：Are these products considered medicines?
A：The products on this website are Natural Health Products made from naturally sourced ingredients. They are not drugs or pharmaceutical products.
Q: Are the products safe? Can they be used long term?
A: Our products are made with naturally sourced ingredients and, when used as directed, are generally suitable for daily nutritional support.
Q: Do the products contain hormones or artificial additives?
A: No artificial hormones are added. The key ingredients are derived from natural sources, with no unnecessary artificial flavors or colorants added.
Q: Do the products have Canadian certifications such as an NPN?
A: Yes. All products have obtained a Canadian Natural Product Number (NPN). For specific details, please refer to the product page or contact our customer service team.
📦 Orders & Shipping
Q: Which countries do you ship to, and how long does delivery take?
A: We offer worldwide shipping. Delivery within Canada typically takes 3–7 business days, depending on the destination and carrier conditions.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions. Please refer to our promotional pages or contact customer service for the latest details.
Q: How can I track my order?
A: Once your order has been shipped, tracking information will be provided in your shipping confirmation email so you can follow the delivery status.
🔄 Returns, Exchanges & After-Sales Support
Q: Can I return a product or request a refund?
A: We want you to be fully satisfied with your shopping experience. Unopened products may be returned within the specified return period. For opened products, store credit or other solutions may be offered depending on the situation. Please contact customer service for details.
Q: What should I do if there is a problem with my order?
A: If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will arrange a replacement or reshipment promptly to ensure your order is received correctly.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods. Available options will be shown at checkout.
Q: Is my payment information secure?
A: Yes. Our website uses encryption technology to protect your transaction and keep your payment information secure.
If your question is not answered here, please feel free to chat with us online!