Frequently Asked Questions (FAQ)
🌿 About the Products & Safety
Q: What makes green propolis special?
A: This product is made with Brazilian green propolis and may be used as part of a daily wellness routine. Where applicable, licensed products display an 8-digit Canadian NPN on the label or product page.
Q: Are the products safe? Can they be used long term?
A: Our products are made with naturally sourced ingredients. Please use each product only as directed on its label. If you have questions about whether a product is suitable for your needs, consult a healthcare professional.
Q: Do the products contain hormones or artificial additives?
A: No artificial hormones are added. The key ingredients are derived from natural sources, with no unnecessary artificial flavors or colorants added.
Q: Do the products have Canadian certifications such as an NPN?
A: Yes. All products are licensed for sale in Canada and display an individual Natural Product Number (NPN). Please refer to the relevant product page or label for details.
📦 Orders & Shipping
Q: Which countries do you ship to, and how long does delivery take?
A: We offer worldwide shipping. Delivery within Canada generally takes about 2–4 business days, depending on the destination and shipping conditions.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions. Please refer to our promotional pages or contact customer service for the latest details.
Q: How can I track my order?
A: Once your order has been shipped, tracking information will be provided in your shipping confirmation email so you can follow the delivery status.
🔄 Returns, Exchanges & After-Sales Support
We are committed to providing you with the ultimate shopping experience.
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Unopened products are eligible for a 7-day hassle-free return service.
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If a product has been opened and you have any concerns regarding its use, please contact our customer service team directly. We will gladly evaluate your situation and offer the most suitable solution or site credit to ensure your rights and interests are fully protected.
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How to Apply: Please email us at service@royalnaturalcanada.com with your order number and return/exchange request, and our customer service team will assist you as soon as possible.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods. Available options will be shown at checkout.
Q: Is my payment information secure?
A: Yes. Our website uses encryption technology to protect your transaction and keep your payment information secure.
If your question is not answered here, please feel free to chat with us online!