Shipping & Return Policy

1. Order Processing & Fulfillment Time

• All orders will be processed, packed, and shipped within 1 to 2 business days (excluding weekends and public holidays).

• In the event of high-volume promotional events or unforeseen circumstances causing delays, we will notify you via email.

4.Return & Refund Policy

• Return Window: Unopened items are eligible for a 7-day return guarantee (starting from the date of delivery).

• Opened Items: Due to health, safety, and personal hygiene considerations, opened products are non-returnable unless defective or damaged.

• Return Shipping Fee:

• Customer Reason (e.g., wrong item purchased, change of mind): The return shipping fee is the responsibility of the customer.

• Merchant/Product Defect (e.g., damaged, defective, or incorrect item sent): The return shipping fee will be fully covered by us.

• Refund Method: Once the returned item is received and inspected, the refund will be issued back to your original payment method within 3 – 5 business days.

2. Shipping Destinations & Estimated Timeframes

• Shipping Destinations: Canada, United States, Mainland China, and Hong Kong.

• Time Zone & Cut-off Time: Daily at 3:00 PM EST (Eastern Standard Time).

  • Orders placed before 3:00 PM EST: Processed and shipped on the same day.

  • Orders placed after 3:00 PM EST: Processed and shipped on the next business day (holidays excluded).

• Order Processing Time  1 – 2 business days

• Estimated Total Delivery Time (Handling + Transit):

  • Canada: 3 – 6 business days total

  • United States / Hong Kong: 4 – 9 business days total

  • Mainland China: 11 – 17 business days total

5. Customs Duties & Import Taxes

• Customs Duties Coverage: For all cross-border orders shipped to the United States, Mainland China, and Hong Kong, all customs duties and import taxes will be fully paid by us (DDP). Customers will not be charged any additional customs fees upon delivery.

• Handling Fee: To cover cross-border customs clearance and compliance procedures, a fixed handling fee may apply to cross-border orders. This fee is clearly displayed and included in your Checkout Total, with zero hidden fees.

3. Shipping Fees & Free Shipping Policy

• Canada: Free shipping is available for standard domestic orders within Canada.

• Other Regions / International Shipping: International shipping fees will be automatically calculated and displayed at checkout based on your delivery address and package weight. You will clearly see all charges before completing your purchase with no hidden fees.

6. Shipping and Delivery

We are committed to safe and timely delivery. If unexpected carrier or customs delays occur, we will help track your package. We assume full transit risk until delivery; if your package is lost or severely damaged, contact us at service@royalnaturalcanada.com within 3 business days for a free reshipment or refund.